Thank you for your interest in Favlook We strive to provide excellent service to our customers, including a reliable shipping and delivery policy. Here is an overview of our policy:
Order Processing: Once you place an order on our website, our team will process it within 1-2 business days. This includes verifying the order details, packaging the products, and preparing them for shipment.
Shipping Methods: We offer various shipping methods to cater to different needs. During the checkout process, you can choose the shipping option that suits you best. The available options may include standard shipping, express shipping, or overnight shipping. The shipping fees may vary depending on the chosen method and your location.
Delivery Time: The estimated delivery time will depend on your location, the shipping method selected, and the courier's service in your area. Generally, deliveries within the same country may take 3-7 business days, while international deliveries may take longer. Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect the delivery timeframe.
Order Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. We will also send you periodic updates via email regarding the status of your order and any relevant tracking information.
Shipping Restrictions: Some countries or regions may have specific restrictions on the import of certain dry fruits. It is the customer's responsibility to be aware of and comply with any import regulations or restrictions imposed by their country's customs authorities. We cannot be held liable for any issues arising due to customs restrictions.
Packaging and Quality: We take utmost care in packaging our dry fruits to ensure they reach you in excellent condition. We use appropriate packaging materials and seal them securely to maintain freshness and prevent damage during transit. Our dry fruits are sourced from trusted suppliers, and we prioritize quality to provide you with the best products.
Returns and Refunds: If you receive damaged or defective products, please contact our customer support within 48 hours of delivery. We may require photographic evidence of the issue. Our team will assess the situation and provide a suitable solution, which may include replacement, refund, or store credit, depending on the circumstances.
Please note that this is a general overview of our shipping and delivery policy. For more detailed information or specific inquiries, we recommend reviewing our website's shipping policy page or contacting our customer support directly.