We strive to provide you with the highest quality dry fruits and your satisfaction is important to us. However, if you need to return a product or request a refund, please review our return and refund policy below:

  1. Returns:

    • If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer service within  5-7 days of receiving the product.
    • To initiate a return, please provide us with your order details, a description of the issue, and any supporting evidence such as photographs.
    • Our customer service team will guide you through the return process, which may include providing a return shipping label for you to send the product back to us.
    • Please ensure that the product is unused, in its original packaging, and accompanied by any accessories, labels, or tags that came with it.

  2. Refunds:

    • Once we receive and inspect the returned product, we will notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment within 7-10 days. Please note that the refund processing time may vary depending on your payment provider.
    • If the return is due to our error (e.g., damaged or incorrect product), we will also reimburse you for the return shipping costs.

  3. Non-Returnable Items:

    • For hygiene and safety reasons, we cannot accept returns or offer refunds on perishable items 
    • Additionally, any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error may not be eligible for return or refund.

  4. Customer Responsibilities:

    • Please ensure that you provide accurate and complete information when placing an order to avoid any shipping or delivery issues.
    • It is your responsibility to carefully read the product descriptions, including any allergen or dietary information, before making a purchase.

  5. Customer Service:

    • If you have any questions or concerns regarding our return and refund policy, please contact our customer service team. We are here to assist you and address any issues you may have.

Please note that this return and refund policy applies to online purchases made through our website. If you have purchased our products through a third-party retailer, please refer to their specific return and refund policies.

We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Favlook We appreciate your trust in our products, and we are committed to providing you with a positive shopping experience.